tips – Page 36

March 11, 2017May 17, 2018 admin Admin Resources

Expand Your Coverage

While tip411 should never be a replacement for calling 911, many agencies have had success involving their emergency dispatchers in checking and responding to tips and allowing for 24/7 coverage.

“We made a decision as an organization that we wanted give virtual real time feedback to any received tips. That’s when we gave additional responsibility to our Communications Center Supervisors to monitor the system after hours and respond to tips when needed, while the Crime Analysis Unit remains in charge of responding to tips during business hours and cataloging and assigning each received tip.” – Major David Dalton, Clearwater, Florida Police

March 11, 2017May 17, 2018 admin Admin Resources

The most successful agencies are those who hold press conferences to launch their system, regularly send alerts, hang posters around their community, distribute business cards with their tip411 information on it, and more. Need help? Reach out to our Public Relations Director for tips.

“We try to feature it prominently on our website and we push it out as I said through Facebook, Twitter, and other forms of social media. In every community alert that we send, we include our tip411 information. We put it on flyers, on crime alerts – just about anything we send to the public.” – Major David Dalton, Clearwater, Florida Police

March 11, 2017May 17, 2018 admin Admin Resources

Use Social Media as a Force Multiplier

For agencies with alerting capability, did you know you can connect your tip411 system to Facebook and Twitter to have alerts post automatically to your followers without any extra work? You can also have anonymous tip forms connected to any agency Facebook page so your followers can share tips directly from social media without having to visit your website. Interested? Contact Gordy Christian today and he’ll help set you up at no extra cost.

“We use it in virtually every instance in which we ask for the public’s assistance. Even when we use another social media platforms, like Twitter, to shares suspect images, videos, etc., we ask followers to submit information using tip411. It doesn’t matter to our agency if it is a routine retail theft case or a murder investigation; we include that as a resource to the public.” – Major David Dalton, Clearwater, Florida Police

March 11, 2017May 17, 2018 admin Admin Resources

Get Administrators Trained!

Nothing is worse than having your agency receive tips that aren’t being monitored and responded to in a timely manner. Make sure your staff is adequately trained and that tips are going to personnel who will be responsible for logging in, checking on tips, and starting a 2-way conversation with the tipster.

“At first, the Crime Analysis Unit and I were the main administrators of the program. When tips came in we would farm them out to patrol, narcotics, etc. As the popularity of the system grew, we realized there was a need for 24/7 coverage because we wanted to make sure people weren’t texting us tips and then waiting for a response to come during normal business hours.” – Major David Dalton, Clearwater, Florida Police

March 9, 2017May 17, 2018 admin Agency Spotlight

Atlantic City Uses Alerts to Share Event Info & Safety Tips

tip411 Bundle and Pro customers can send community alerts to residents who subscribe to receive information via email and/or text message.

The Atlantic City, NJ Police Department takes advantage of their alerting capability to send updates about crimes in their community and solicit tips, but they know it can also be useful to share event information and safety reminders. Take this alert about the city’s upcoming St. Patrick’s Day Parade as an example:

You can view their alert online here.