drivi86 Agency Spotlight

“We quantify our success with tip411 based solely on the fact that even one case solved because of a tip received via tip411 is a benefit since that case would not have been solved without it.”

tip411 interviewed Public Information Officer Alexandra Ovington of the Arlington Heights, Illinois Police Department.

Q: How has the tip411 system aided your agency?
A: tip411 has aided our agency by allowing citizens’ voices to be heard anonymously. As police officers, we routinely hear from citizens that they are afraid to call 911. Many citizens believe they can be charged with filing a false police report if what they reported was incorrect or inaccurate. While this line of thinking is a misconception, it still creates an issue of suspicious or criminal activity being underreported in our community. tip411 creates a platform for these citizens to report incidents to police without the fear of misreporting. This allows our agency to be aware of crime or suspicious activity that would otherwise not be reported.

Q: Any notable tips/arrests credited to tip411 that come to mind?
A: Our last arrest credited to tip411 is a case involving a stolen vehicle. In that case, a food delivery driver responded to a local hotel for a delivery, and while the driver was inside the hotel making the delivery, a female suspect stole his vehicle, which was left running in the parking lot. A tip was received via tip411 identifying the female offender, and that identification led to an arrest. The male that provided the tip received a cash reward courtesy of Arlington Heights Crime Stoppers.

Q: Tell us about your community and your agency (how many residents, how many sworn, etc.).
A: The Village of Arlington Heights is located in Cook County, Illinois. The Village is approximately 25 miles northwest of downtown Chicago. The population of Arlington Heights is estimated at 75,249. Arlington Heights Police Department has 107 Sworn Police Officers. Arlington Heights is best known for the Arlington Park Race Track, home of the Arlington Million; a Breeders Cup qualifying event.

Q: How did you hear about tip411?
A: We heard about tip411 via the internet. We officially signed up in 2008 and have been using it ever since.

Q: How is tip411 administered in your department (responsibilities, protocols, etc.)?
A:  As the Public Information Officer (PIO), I am authorized to post on all social media platforms. Myself and my partner, the Problem Oriented Policing Coordinator (POP), facilitate the majority of posts through tip411. The PIO and POP post media releases, crime alerts, crime maps, event alerts, citizen/community alerts, and updates. In the event of a critical incident or media release for immediate distribution when neither the PIO or POP are available, supervisors are authorized to post on social media platforms through tip411. Any tips that are received are responded to by the PIO and POP and are subsequently assigned to the appropriate bureau.

Q: What have you done to brand and promote the tip411 system in your community to make your residents aware of it?
A: It is a benefit for the Police Department to reach as many citizens as possible via tip411, as the more eyes and ears we have in the community, the safer our community becomes. In addition to cross-posting all posts made through tip411 to Facebook and Twitter, we also provide citizens with how-to instructions for signing up for and using tip411. We offer these instructions in handouts that we distribute at all community events including Police Department Open Houses and safety presentations. We also utilize tip411 in partnership with Arlington Heights Crime Stoppers whom, through their contributions, offer up to $1,000 for tips that successfully lead to arrests.

Q: Have you noticed an increase in the number of tips your agency is receiving and cases you are solving since implementing tip411?
A: While the frequency of tips we receive vary from month to month, we do not quantify our success with tip411 based on an increase in the cases we are solving because of tips we receive. We quantify our success with tip411 based solely on the fact that even one case solved because of a tip received via tip411 is a benefit since that case would not have been solved without it.

Q: Any advice for other agencies considering tip411?
A: Do not be afraid to provide case information to your community via tip411. Any information you can disseminate to the public for specific cases will only help to increase the amount of tips you receive in return. A strong Social Media presence leads to a strong Social Media following. Increase your eyes and ears and you will be surprised at your community’s willingness to help the police solve cases.

McFarland Police Department Send Anonymous Tips
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McFarland Police roll out tip411 program

Local residents who want to supply a tip to the McFarland Police Department have another option for doing so as the TIP411 system launched June 3.

McFarland Police Chief Craig Sherven said the program provides another avenue for people to provide information. During the last few years, the department has seen people moving away from traditional means of providing law enforcement with tips, such as phone calls, and preferring to use social media including Facebook.

“The problem with that is that we aren’t always monitoring Facebook, and sometimes miss out on this type of information. TIP411 alerts staff anytime new information is posted,” Sherven said.

The program is meant to be used as a quick, real time way of anonymously offering tip information to the police that does not need to have an immediate response from an officer, the chief said.

There are three ways for people to submit information to TIP411 – text message, a link on the McFarland Police Department’s website, and a smartphone app developed specifically for the local police. Sherven said police staff are alerted to the tip through a variety of ways.

To text a tip to the department using text, send the keyword MCFPD and the information to 847477. The app can be downloaded onto an Android or iPhone by searching McFarland PD in the app store. The direct link is www.tip411.com/tips/new?alert_group_id=21964.

Sherven stressed the system is not a means to report an incident in progress and needing immediate assistance or filing a police report.

The police chief said while TIP411 is intended for people to provide anonymous information to local law enforcement, people who have downloaded the app are also able to receive information pushed out from the McFarland Police Department.

More information on the program can be found online at www.mcfarland.wi.us/police.

“My hope is that the addition of this service will promote good communications and information sharing between us and the public,” Sherven said. “Like any other kind of service industry, we need to adapt to technology in order to effectively serve the public.”

Read the story from HNGNews.com

MHA Public Safety Division of Drug Enforcement
drivi86 Agency Spotlight

“We have a 1-800 phone line, we tell people they can call and be anonymous, but they don’t trust it like they do tip411”

tip411 interviewed Britnee White of Mandan, Hidatsa and Arikara (MHA) Nation Drug Enforcement in North Dakota.

Q: How has the tip411 system aided your agency?
A: If it wasn’t for tip411, many of the tips we’ve received would not have come to us. People on the reservation not want to be a narc, but they do want to be able to get information to the right people in law enforcement. We have a 1-800 phone line, we tell people they can call and be anonymous, but they don’t trust it like they do tip411.We can communicate with tipsters via text and through custom branded apps made just for our community.

Q: Any advice for other agencies considering tip411?
A: I would strongly suggest other agencies look into getting this for their department, their reservation, whatever. From our standpoint it’s opened our eyes to the power of technology in community engagement. People are more likely to send in a text than walk in or call us with information. Because of that it’s made us more successful in being able to get one more piece of the puzzle that helps us finish a case.  I’m proud of our tip411 program and that they noticed us and the work we’re doing with it at MHA Nation.

Q: Tell us about your community and your agency (how many residents, how many sworn, etc.).
A: Our agency is fairly new and the first of its kind. We’re tribally funded, and there are 6 communities on the reservation of approximately 1,000 acres under our jurisdiction. We started MHA Drug Enforcement started in 2015, and have a mixture of patrol agents with K-9s that do interdiction on the reservation and our special agents that do case management. We have about 16,000 enrolled members on our reservation but have a lot of non-natives that live on the reservation as well. A total of 6 counties intersect with the reservation.

Q: How did you hear about tip411?
A: tip411 was purchased for us a few years ago through a grant from Dr. Monica Mayer, our North Segment Representative, and, since we were a fairly new agency focused specifically on drugs, it was decided our agency would be the best fit to utilize the program.

Q: How is tip411 administered in your department (responsibilities, protocols, etc.)?
A: As the office manager/IT person/support person, I am the main administrator of tip411 who handles tips that come in. One of my responsibilities is to transfer tips within the agency to the best agent to follow up on it. When tips come in they are received by the supervisors and directors so they can interact with them as well. If I know there’s a current case, something a tip is related to, I’ll assign it to the specific agent working on that case. If a tip comes it at 1am on a Saturday, I’m monitoring it. We actually had a tip that came in at 3am and when the tip came in I got a text alert that the tipster was sending information and pictures through tip411. This was real-time information that was coming in about drugs being transported through the reservation.I transferred it to one of our agents and they were able to go out and make a successful arrest on a warrant that was issued for the driver of the vehicle.

Q: Any notable tips/arrests credited to tip411 that come to mind?
A: With tip411, we’ve had tips come in that have contributed to several indictments. In one case we had 20 tips that came in about one person that contributed to their indictment as well.

Q: What have you done to brand and promote the tip411 system in your community to make your residents aware of it?
A: I try to reinforce the anonymity of tip411 on all of our advertisements for it.We have an information screen that’s seen throughout the reservation and we put the tip411 information on there, we put flyers out to everyone through our email lists, ask people to post it in their community centers, we have it on our Facebook page, it’s on the MHA Nation website, we’ve made business cards, and we’ve been sharing this information at community meetings. We also go out and do educational presentations for schools, staff, our public safety services, and when we do that I ask people, “does everyone have a cell phone?” and then I tell them to pull it out and I walk them through downloading the app and how to use it. Once I do that, we always see a spike in the number of tips we receive.

Q: Have you noticed an increase in the number of tips your agency is receiving and cases you are solving since implementing tip411?
A: Our community members are using it as a vehicle to be heard – it’s not always just drug tips – we’ve gotten tips about child protective situations, tips about people having warrants, etc. With the upgrade of being able to pass on information to another department I’ve started utilizing it to pass tips along to the appropriate agencies outside of MHA Nation to follow up on. They really appreciate it because they know the information they’re getting from us is good and actionable as we’ve always been a reliable partner to our neighboring agencies.

Q: What types of tips/situations have you seen tip411 be most useful for in your community?
A: When we first started, we were seeing issues related to meth, but the goal has been to try to eradicate any drug dealings that are being done on the reservation. What we’re finding now is a wide range of pill use, opioids, heroin, cocaine, ecstasy, and meth again. Recently its gotten much more serious – we’ve had 4 fatal overdoses in the last month related to fentanyl as well as 2 overdoses that were able to be brought back to consciousness.

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Mandan Police Anonymous Tip App
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New Mandan Police app allows sending anonymous tips to officers

A way to interact with the Mandan Police Department on a mobile phone? There’s an app for that.

The free “Mandan PD” app has been posted to the Apple iTunes App Store and the Google Play Store and the Mandan Police Department website.

It’s nothing fancy, just a basic, no-frills way to submit anonymous tips to the Mandan police, view the police section of the Mandan city website, view any alerts posted by the police and call the police non-emergency number.

By incorporating a unique anonymous contact system known as “tip411,” the app lets officers respond back to anonymous tips sent through the app, creating an anonymous two-way conversation, if needed.

The Mandan PD app and tip411 are 100 percent anonymous, as the technology removes all identifying information before police see the tips — there is no way to identify the sender.

Residents in Mandan without a smartphone can still share information with police by sending an anonymous text tip via their cell phone to police by texting keyword MANDANPD and then their message/tip to 847411 (tip411).

Anonymous web tips can also be submitted through the department’s website at www.MandanPD.com.

Read the full story on KXNET.com